Shipping

We currently ship to the United States, United Kingdom, European Union and Australia.

Available delivery destinations are confirmed at checkout. If your address is not accepted at checkout, we do not currently ship to that location.

We may be unable to deliver to some remote areas, PO boxes, parcel lockers, military addresses, freight forwarders or restricted locations. If this affects your order, we will contact you.

Orders are prepared after payment is confirmed and any fraud or address checks are complete.

Orders ship in 1–2 business days.

Business days exclude weekends and public holidays. During high-volume periods, supplier delays, customs events, carrier disruptions or events outside our reasonable control, processing may take longer.

If we become aware that we cannot dispatch your order within the stated timeframe, we will contact you with an update and your available options.

Your order ships in 1–2 business days and typically arrives about 2 weeks after dispatch, depending on destination, customs clearance, carrier performance and local delivery conditions.

The delivery estimate for your address will be shown at checkout where available.

Delivery estimates are not guaranteed delivery dates unless we expressly state that a delivery date is guaranteed.

If your order is materially delayed, we will provide an update and, where required by applicable law, offer an appropriate remedy. This may include continuing with the order, cancelling the order, replacement, refund or another lawful solution.

There is no separate standard shipping charge at checkout.

Standard shipping is included in the product price shown on the website.

Any optional paid shipping upgrades, if available, will be clearly shown at checkout before payment.

Duties are included for US, UK, EU and AU orders — you shouldn't be asked to pay anything on delivery. If you are, contact us before paying.

Orders are shipped delivered duty paid: import duties are included in the price shown on the website, and any applicable local taxes are shown at checkout.

If a carrier, customs authority or delivery partner asks you to pay import duties or taxes on a Rubaris order that was sold as duty paid, contact us before paying where possible.

If you have already paid an unexpected import duty or tax charge, email us at support@rubaris.com with your order number and a copy of the payment receipt so we can review it.

This does not cover charges caused by incorrect delivery information, refusal to provide customs information, unlawful import attempts, customer-requested address changes, or charges unrelated to import duties and taxes.

Once your order ships, we will email tracking details so you can follow the delivery progress.

Tracking updates may take time to appear after dispatch.

Your order is at our risk until it is delivered. If an order is lost or damaged before delivery, the “Lost, damaged or missing orders” process below applies and we will provide the remedy required by applicable consumer law.

The product is at your risk once it has been delivered to your delivery address, or to a person or place you have authorised to receive it. Ownership of the product passes to you on delivery, provided payment has been received in full.

If you instruct the carrier to leave a parcel unattended, redirect it, or deliver it to a nominated safe place, neighbour or collection point, delivery in line with that instruction is at your risk to the extent permitted by law.

Nothing in this section limits any consumer rights that cannot legally be excluded.

You are responsible for providing accurate and complete delivery details.

If an order cannot be delivered because the address was incorrect, incomplete or inaccessible, we may ask you to pay reasonable re-delivery costs unless the issue was caused by us.

If the carrier confirms delivery to the address you provided at checkout, the order is treated as delivered to that address. If the address you provided was incorrect or incomplete, we will still try to help you recover the parcel, but to the maximum extent permitted by law we are not responsible for orders delivered to an incorrect address that you provided.

If you need to change your delivery address after ordering, contact us at support@rubaris.com as soon as possible. We cannot guarantee address changes once an order has been dispatched.

If a delivery is refused or not collected and the order is returned or disposed of by the carrier, we will contact you about your options. Unless the delivery was refused because the parcel was damaged or the order was faulty, incorrect or misdescribed, a refused or uncollected order may be treated as a change-of-mind return under our Returns policy, and we may deduct the reasonable return and handling costs we actually incur, where permitted by law.

If you refuse a delivery because the parcel appears damaged, contact us at support@rubaris.com straight away — that is handled under “Lost, damaged or missing orders” below, not as a change of mind.

If your order is lost, damaged in transit, marked as delivered but not received, or arrives with missing items, contact us at support@rubaris.com as soon as possible.

Please include your order number, delivery address, tracking number and photos of any damage where relevant.

We will investigate with the carrier or supplier and provide a solution required by applicable consumer law.