Returns

You may request a change-of-mind return within 30 days from the day your order is delivered.

To be eligible for a change-of-mind return, the device must be:

• unused, except for handling reasonably necessary to inspect it;
• complete, with all included parts, accessories, manuals and packaging;
• returned in good condition;
• not damaged, altered, misused or missing components.

If the device has been handled beyond what is reasonably necessary to inspect it, used, damaged, marked, or returned incomplete, we may reduce the refund to reflect the loss in value, where permitted by law.

Because the LED face mask is worn against the face, extra conditions apply to change-of-mind returns of the mask, whether it was purchased on its own or included in an order.

A change-of-mind return of the mask is accepted only if the mask is unused and, where it was supplied with a protective hygiene seal or liner, that seal or liner is intact.

If the mask has been worn, or a hygiene seal or liner has been removed, we may decline a change-of-mind return of the mask or reduce the refund to reflect the loss in value, where permitted by law.

If you are in the United Kingdom or European Union, statutory cancellation rights may not apply to sealed goods that are unsuitable for return for health protection or hygiene reasons once unsealed after delivery, to the extent the law provides for this.

None of this affects your rights if the mask is faulty, unsafe, incorrect or not as described.

From time to time, Rubaris may include a free promotional item with eligible orders, such as a launch gift, bonus product, or bundle item.

If you return an order for a refund, any free promotional item included with that order must also be returned with the main product to receive a full refund, unless we tell you otherwise or the law requires otherwise.

The promotional item should be returned unused, in its original condition, with any packaging, accessories, manuals, and included components, where reasonably possible.

If the promotional item is not returned, is returned incomplete, or is returned in a condition beyond reasonable handling or inspection, we may deduct the promotional item’s stated value, replacement cost, or current selling price from your refund, to the extent permitted by law.

If only part of a promotional bundle is returned, we may recalculate the refund to reflect the value of any discount, gift, or promotional benefit that no longer applies after the return.

Nothing in this policy limits your rights under the Australian Consumer Law or any other mandatory consumer-protection laws that apply to your order.

If you are in the United Kingdom or European Union, you may also have a legal right to cancel your online order within 14 days from the day you receive it, without giving a reason.

After telling us you want to cancel, you generally have another 14 days to return the item.

Our 30-day change-of-mind return window gives you more time to request a return, but it does not reduce your legal cancellation rights.

This section applies if your item:

• arrives damaged;
• is faulty;
• is unsafe;
• is not as described;
• is missing parts;
• is the wrong item;
• does not work as advertised;
• does not meet applicable consumer guarantees or legal guarantees.

These issues are not treated as ordinary change-of-mind returns.

If your item has a fault or other issue covered by law, we will provide the remedy required by applicable consumer law. Depending on the issue, this may include repair, replacement, refund, reimbursement of reasonable return costs, or another lawful remedy.

If the issue is confirmed as a valid fault, delivery damage, incorrect item or other issue caused by us, our supplier, or the carrier, we will not leave you out of pocket for reasonable return shipping costs.

We may ask for photos, video, order details, or a return of the item so we can assess the issue.

For change-of-mind returns, you are responsible for return shipping costs unless we agree otherwise or the law requires otherwise.

For faulty, damaged, unsafe, incorrect or misdescribed items, we will provide return instructions and cover reasonable return shipping costs where required by applicable law.

Do not send a return without contacting us first. We need to confirm the correct return address and return method.

For change-of-mind returns, the item remains your responsibility until it reaches the return address we give you. We recommend a tracked service with transit cover appropriate to the item’s value, and sturdy packaging — ideally the original packaging.

If a change-of-mind return is lost or damaged in transit because of the return method or packaging you chose, we may be unable to refund that item in full, to the extent permitted by law.

This does not apply where the law provides otherwise — including statutory UK and EU cancellations once you have given us evidence of having sent the goods back — and it does not affect returns of faulty, unsafe, incorrect or misdescribed items.

To start a return, contact us at support@rubaris.com with:

• your order number;
• your full name;
• the delivery address;
• the reason for the return;
• photos or video if the item is damaged, faulty, incorrect or incomplete.

We will reply with the return address and the steps to follow.

Once your return is received and assessed, we will refund your original payment method.

For approved change-of-mind returns, refunds are usually processed within 10 business days after we receive and inspect the returned item.

For UK and EU cancellation returns, refunds will be processed within the timeframe required by applicable law.

We may delay the refund until we have received the returned item or evidence that you have sent it back, where permitted by law.

Original standard shipping costs will be refunded where required by law. Optional paid shipping upgrades, if offered and selected, may not be fully refundable unless required by law.

Your bank, card provider or payment service may take additional time to make the funds available.

If a change-of-mind return is sent outside the return window, arrives damaged, shows signs of use beyond reasonable inspection, or is missing parts, we may reject the return or reduce the refund where permitted by law.

This does not affect your rights for faulty, unsafe, damaged, incorrect or misdescribed products.

Your legal rights apply in addition to this policy.

In Australia, products come with consumer guarantees that cannot be excluded under Australian Consumer Law.

In the United Kingdom and European Union, you may have cancellation rights for online purchases and separate legal rights if goods are faulty, not as described, or do not work as promised.

If there is any conflict between this policy and rights that cannot legally be excluded, those legal rights apply.