Privacy

Rubaris is an Australian-operated store. Reach us any time at support@rubaris.com.

For privacy questions or requests, contact us at support@rubaris.com or via our contact page.

In this policy, “Rubaris”, “we”, “us” and “our” means the operator of the Rubaris store and the controller of your personal information:

This policy explains how we collect, use, disclose, store and protect personal information when you:

• visit our website;
• place an order;
• contact us;
• request support, returns or warranty help;
• interact with cookies, analytics or website tools.

We may collect the following information.

Information you provide

When you place an order, contact us or request support, we may collect:

• name;
• email address;
• phone number;
• billing address;
• shipping address;
• order details;
• payment confirmation details;
• customer support messages;
• return, refund and warranty information;
• safety or product issue information;
• marketing preferences, if you subscribe.

We do not intentionally collect sensitive personal information unless it is necessary to handle a specific request, safety issue, legal issue or support matter.

Information collected automatically

When you use our website, we may receive limited technical and usage information, including:

• device type;
• browser type;
• operating system;
• pages viewed;
• referring pages;
• approximate location;
• interaction data;
• cookie consent choices;
• website performance data;
• IP-related technical data processed by hosting, security and analytics providers.

We use your information to:

• process and deliver orders;
• confirm payments;
• provide customer support;
• manage returns, refunds and warranty claims;
• respond to product safety issues;
• prevent fraud, abuse and security incidents;
• operate, maintain and improve the website;
• understand website performance and customer experience;
• comply with legal, tax, accounting and consumer-law obligations;
• keep business records;
• send marketing only where allowed by law and where you have not opted out.

We do not sell your personal information.

If UK or EU privacy law applies, we rely on the following legal bases:

• Contract: to process and deliver your order, provide support and handle returns or warranty claims.
• Legal obligation: to keep records, comply with tax laws, consumer laws, product safety duties and regulatory obligations.
• Legitimate interests: to prevent fraud, secure the website, improve website performance, respond to customer requests and operate our business.
• Consent: for non-essential cookies, Microsoft Clarity, Google Analytics 4 and Google advertising features (conversion measurement, Google Signals and ad personalisation), marketing emails where required, and any other processing that legally requires consent.

You can withdraw consent at any time where processing is based on consent.

We use cookies and similar technologies to run the store, remember choices, secure checkout, measure website performance and understand how visitors use the site.

Essential cookies

Essential cookies are used to make the website, cart, checkout, security and consent settings work. These are necessary for the store to function.

Microsoft Clarity

With your consent, we use Microsoft Clarity to understand how visitors interact with our website.

Clarity may collect information such as page interactions, clicks, scrolls, mouse movements, page rendering data, device information, browser information and approximate location. Clarity may provide heatmaps, session replay and usage insights.

We use Clarity to improve website usability, detect problems and understand how visitors experience the store. We configure Clarity to reduce unnecessary personal information collection, including masking sensitive fields where available.

Clarity cookies and full analytics are only enabled after you accept analytics cookies. You can change your choice at any time through “Cookie settings” in the website footer.

Do not enter sensitive personal information into free-text fields unless it is necessary for your request.

Google Analytics 4

With your consent, we use Google Analytics 4 to measure how the store is used — visits, pages viewed, traffic sources, product interest and purchases.

The same Google Analytics property also runs on Shopify’s checkout domain, so we can understand orders that start on our website and finish at checkout.

If you accept analytics cookies, we also allow Google to use this measurement data for Google advertising features: measuring whether a Google ad led to a visit or a purchase (conversion measurement) and, where Google’s own settings enable them, ad personalisation and aggregated cross-device insights (Google Signals). We do not upload customer lists to Google. You can turn these advertising features off at any time by choosing Reject in “Cookie settings” in the website footer, and you can separately control ad personalisation in your Google account’s ad settings.

Until you accept analytics cookies, Google Analytics stores nothing on your device and no advertising identifiers are used. Google’s tag loads in “consent mode”, which may send limited, cookieless technical signals to Google (such as the fact that a page loaded) before you make a choice; full measurement, cookies and the advertising features described above run only after you accept. You can change your choice at any time through “Cookie settings” in the website footer.

Vercel Web Analytics

We use Vercel Web Analytics to understand aggregate website traffic and performance. It does not use third-party cookies for visitor tracking, and helps us understand pages viewed, traffic sources and basic performance information.

We do not intentionally send sensitive personal information, email addresses, order numbers, payment details, access tokens or private message content to Vercel Analytics.

You can manage your cookie choices through “Cookie settings” in the website footer. You can also control cookies through your browser settings.

If you reject non-essential cookies, the store should still work, but some analytics and experience-improvement tools will not run.

We share personal information only where needed to run the store, fulfil orders, provide support, comply with the law or protect the business. This may include sharing information with:

• Shopify, for ecommerce platform, order management, checkout and related store services;
• payment processors, to process payments securely;
• SunPlus or other approved suppliers, where needed to fulfil, pack, ship, replace or support your order;
• delivery carriers and logistics providers, to deliver your order;
• Microsoft Clarity, for analytics where you have consented;
• Google LLC, for Google Analytics 4 and Google advertising services where you have consented, including on Shopify’s checkout domain;
• Vercel, for website hosting and analytics;
• email, customer support or communication tools, where used;
• fraud prevention, security and technical service providers;
• accountants, lawyers, insurers and professional advisers;
• regulators, authorities, courts or law enforcement where required by law;
• another party if we sell, transfer or restructure the business.

We only share the information reasonably needed for the relevant purpose.

We are based in Australia, but our customers, suppliers and service providers may be located in other countries.

Your information may be processed or stored in Australia, the United States, Canada, the United Kingdom, the European Union and other countries where our service providers, suppliers or delivery partners operate.

Where required, we rely on appropriate safeguards such as contractual protections, data processing agreements, standard contractual clauses, adequacy decisions or other lawful transfer mechanisms.

If you subscribe to marketing emails or messages, we may use your name, email address, phone number and marketing preferences to send updates, offers or product information.

You can unsubscribe at any time using the unsubscribe link in the message or by contacting us. We do not send marketing where consent is required unless we have that consent.

We keep personal information only as long as needed for the purpose it was collected, including:

• order fulfilment;
• customer support;
• warranty and returns;
• fraud prevention;
• product safety;
• legal, tax and accounting records;
• dispute handling;
• business reporting.

Order and transaction records may be kept for the period required by tax, accounting and consumer laws.

When information is no longer needed, we delete it, anonymise it or securely restrict access where deletion is not practical.

We use reasonable technical and organisational measures to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

No website, payment system or online service is completely secure.

If you believe your information has been affected by a security issue, contact us immediately at support@rubaris.com.

Depending on where you live, you may have rights to:

• access your personal information;
• correct inaccurate information;
• request deletion;
• request restriction of processing;
• object to certain processing;
• request data portability;
• withdraw consent;
• opt out of marketing;
• complain to a privacy or data-protection authority.

To exercise a right, contact us at support@rubaris.com. We may need to verify your identity before responding. We may refuse, delay or limit a request where allowed by law, including where we need to keep information for legal, tax, accounting, fraud prevention, product safety or dispute reasons.

If the Australian Privacy Act applies to us, you may have rights under the Australian Privacy Principles, including rights to access and correct personal information.

If you are not satisfied with our response to a privacy complaint, you may contact the Office of the Australian Information Commissioner.

If UK or EU privacy law applies, you may have rights under UK GDPR or EU GDPR.

You may also complain to your local data-protection authority.

If California privacy law applies to us, California residents may have rights to know, access, correct, delete and opt out of certain uses of personal information.

We do not sell personal information for money.

If we ever use advertising or analytics in a way that is considered “sharing” under California law, we will provide a way to opt out where required.

Our website and products are not directed to children.

We do not knowingly collect personal information from children. If you believe a child has provided personal information to us, contact us so we can review and delete it where appropriate.

We may update this Privacy Policy from time to time.

The updated version will be posted on this page with a new “Last updated” date.

For privacy questions, requests or complaints, contact us at support@rubaris.com or via our contact page.

Our full business details, including our postal address, are set out under “Who we are” at the top of this policy.